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Publication Title | Capstone Turbine Corporation Quality and Customer Service Group Vol. 2 7.7.2003

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*************** We empower the voice of our Customer ******** We drive Communication & Continuous Improvement ******** We are accountable for Customer Satisfaction ***************

Capstone Turbine Corporation Quality and Customer Service Group

Capstone Turbine Corporation

The Service Connection

The Service Connection

From the Director

Welcome to another edition of the Service Connection. We would appreciate any feedback you have on upcoming topics you’d like to see or what you think about the articles so far. The topic this month is Enhanced Liquid Operating Range (ELOR) systems.

As most of you are aware, reliability has been the major focus for Capstone this year. The Enhanced Liquid Fuel product has seen continued improvement based on these focused efforts. Feedback from you is critical to helping drive this improvement. Field Service Reports with detailed troubleshooting information, prompt return of the RMA material for failure analysis and general feedback are critical to us identifying reliability concerns and driving engineering improvements.

The efforts of the Enhanced Liquid Fuel changes have been visible through various service bulletins over the last 6 months, including 3 Way Valve Orientation, HEV Contamination measures, Pressure Regulator Replacement, and Fuel Injector Replacement. Some of these Service Bulletins also resulting in documentation updates such as related Work Instructions and Troubleshooting Guide procedures. Please be sure to check the website upon receipt of these newsletters for updated documentation.

We appreciate your continuous feedback and hope that you are seeing the improvements in the field as well.

Best Practice Tip of the Month

Hat's off, to Interstate Detroit Diesel for their recognition as the top North American Service provider for the first half of 2003. Interstate's overall achievement stemmed from consistency across the categories and an excellence in areas of Mean Time to Repair, Spare Part Inventories, Experience and Technical Knowledge. Interstate technicians are well

trained and collectively have the most hands on experience of any North American Service Provider. In addition they carry a wide variety of spare parts in their fully equipped service truck. Congratulations Interstate!

In the Field

Pesky Particles!

The most troublesome issue that exists on the ELOR systems has been injector clogging. A clogged injector can cause difficulties in starting and numerous other faults (i.e. 16004, 16013, 16018, 16019, 16020, 16021). Our failure analyses of clogged injectors have revealed that the primary failure mode is debris in the fuel system. The 2-micron filter protects the fuel system from debris entering the package. However, any particles downstream of the filter may cause obstructions in the injector fuel tube. The bottleneck in the fuel tube is approximately 0.016”. Therefore, it is evident that it does not take much to partially or fully obstruct the fuel path. It is imperative that, whenever any component downstream of the filter is removed, precautions are taken to avoid fuel system contamination. ASP’s should use clean latex gloves and ensure a clean work environment at all times. Don’t be a victim of those pesky particles...

What’s Wrong With This Picture?

Note: Assume MicroTurbine is a Model C60 with a Fuel Gas Booster.

See answer on page 2.

VOLUME 2, NUMBER 7, JULY 2003

24x30

The Service Connection (July 2003)

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any purposes other than

the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.

*************** We empower the voice of our Customer ******** We drive Communication & Continuous Improvement ******** We are accountable for Customer Satisfaction ***************

1

************************************ We empower the voice of our Customer ******************** We drive Communication & Continuous Improvement ******************* We are accountable for Customer Satisfaction ************************************

************************************ We empower the voice of our Customer ******************* We drive Communication & Continuous Improvement ******************* We are accountable for Customer Satisfaction ************************************

Image | Capstone Turbine Corporation Quality and Customer Service Group Vol. 2 7.7.2003



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