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Publication Title | Capstone Turbine Corporation Quality and Customer Service Group Vol.2/ 11.11.2003

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E Capstone Turbine Corporation Quality and Customer Service Group E MM

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rt Capstone Turbine Corporation rt hh

VV oo ii e The Service Connection e

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of VOLUME 1, NUMBER 1, NOVEMBER 2002 of oo

ur T o p S t o r y M e t r i c s ur CC

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st We are very happy to share with you the first We’ve got the proof you’ve been looking for that st

o edition of the The Service Connection, a

We Service Group. This is a forum to share news of

D what we are doing on the inside as well as stories

rI about what we learn from those of you in the

v field. In these newsletters we will update you on e

C the status of our fleet including trends for o commissioned systems and operating hours. In

a growing market exists for the Capstone line of o MicroTurbineproducts.Wehaveaverysteady er· increase in the number of commissioned systems We in the field and are doing our part to keep them D moving out and running. rI

v Commissioned Systems e

C

mm

er· newsletter from the Quality and Customer

o mm

mu addition you will find news on training and mu ni documentation available, reliability updates and ni

ac other news from around our department. ac tt ii

on This month includes the latest news as well as an on a overview of the various changes that have been a nd achieved throughout 2002. nd CC

ont ASP Management ont nn

iI And more great news. The operating hours are iI

uo Our new ASP Management Group has been us established to perform the following services for

ev • men

t· • We

Support / Develop Service Provider

accumulating quickly. Our Quality Tracking uo Management System (QTMS) tracks all systems us

with data from your Field Service Reports and

Managers phone calls. r

you:

• Single Point of Contact with Service

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I mm

pr oo

Operating Hours ev Network 2,987,079 men

Communicate ASP Best Practices and t·

Procedures We

ServiceBusinessdevelopment a rr ee

A Check your email for the 2003 Service Parts A c Pricing. Our new System Support Catalog c ou includes 8,000 and 16,000 Hour Service Kits, ou nt bulk volume kits and new service offerings as nt ab well as the 2003 Training courses advertised in ab el the Training section of this newsletter. el

oo ef Best Practice Tip of the Month CUSTOMER SERVICE STAND ef rr

a •

C

us Are you achieving the 48-hour MTTR goal for

ot your customers? We offer great incentives for

me stocking a spare parts inventory for your fleet so

r that you can get them repaired and available

Sat quickly. II

sf The Service Connection (Nov 2002) 1 sf aa

We empower the Voice of our Customer C us

c t I

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any purposes other than c the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product specifications, and/or the contents of this t

document without incurring any obligation either with respect to equipment previously sold or in the process of construction. I oo nn

We drive communication & Continuous ot Improvement me

r We are accountable for Customer Satisfaction Sat

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Image | Capstone Turbine Corporation Quality and Customer Service Group Vol.2/ 11.11.2003



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