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Publication Title | Capstone Turbine Corporation Quality and Customer Service Group Vol.2/ 4.4.2003

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*************** We empower the voice of our Customer ******** We drive Communication & Continuous Improvement ******** We are accountable for Customer Satisfaction ***************

Capstone Turbine Corporation Quality and Customer Service Group

Capstone Turbine Corporation

The Service Connection

The Service Connection

VOLUME 2, NUMBER 4, APRIL 2003

From the Director

The last two months focused on Product Quality and Service Responsiveness. This month focuses on yet another key part of the MicroTurbine success equation, installation.

Last year Capstone extended its focus beyond the engineering/manufacturing role embarking on a massive site visit program. It was great working with many of you to review installations and repair systems where necessary. You have proven that the possibilities for MicroTurbines are enormous. The variation in climates, locations, and loads were vast. A substantial amount of information was waiting to be learned.

For us at Capstone, we realized that there was an opportunity to improve system performance and the MicroTurbine experience for our customers. This was evident through a number of issues:

1. Limited Air flow that reduced performance

2. Undersized fuel plumbing limiting fuel flow leading to flameout faults

3. Grounding that leads to nuisance faults

4. Unit placement that makes servicing

more difficult and costly

Initiatives have been undertaken to provide tools that can assist with your particular application. New Technical Reference documents have been generated with a focus on installation. Application Guide documents are being released to identify external equipment needs. An installation service / resource is available to review site drawings before money is spent. A Certified Installer course has been established to train your installation partners for success.

Our point is that a good MicroTurbine installation can lead to fewer service calls and less headaches.

Your opportunity to make a difference is at the time of commissioning. Please read the remaining articles in this issue to find out how to take advantage of the resources Capstone has

made available to you. As a service provider, you can then apply this knowledge to identify and correct issues before commissioning your next system.

Thank you once again for the opportunity to share another success function of the MicroTurbine.

What is Wrong with This Picture?

The Service Connection (April 2003)

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any purposes other than

the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.

*************** We empower the voice of our Customer ******** We drive Communication & Continuous Improvement ******** We are accountable for Customer Satisfaction ***************

(See answer section on page 3)

Installation Services

Our data shows that up to 40% of Capstone problems in the field are due to installation errors, errors that are hard to detect through a modem. There are enough subtle details that installers need to be aware of that Capstone has committed to help our business partners and their contractors to avoid these mistakes. The position of Director of Installation Services was formed to create installation documentation, review site drawings and sites, and teach installers how to properly install this equipment. All it takes is one instance of improper grounding, inadequate forced air ventilation, liquid in the fuel, restricted air flow, or improper service clearance to turn a perfect installation into a problematic site. Please contact Installation Services at Capstone to ask questions or have drawings reviewed at no cost.

FGB

1

************************************ We empower the voice of our Customer ******************** We drive Communication & Continuous Improvement ******************* We are accountable for Customer Satisfaction ************************************

************************************ We empower the voice of our Customer ******************* We drive Communication & Continuous Improvement ******************* We are accountable for Customer Satisfaction ************************************

Image | Capstone Turbine Corporation Quality and Customer Service Group Vol.2/ 4.4.2003



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