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Capstone Turbine Corporation • 21211 Nordhoff Street • Chatsworth • CA 91311 • USA Telephone: (818) 734-5300 • Facsimile: (818) 734-5320 • Website: www.microturbine.com
RMA Return Procedure
Please make sure that all of the steps noted below are accomplished before your removed components are returned to Capstone Turbine Corporation. Always use the Capstone Return Material Authorization (RMA) forms. This will ensure that your returned material is properly received at Capstone Turbine Corporation.
! Fill out a copy of the Field Service Report (512298) completely. Describe the system and/or the component history and failure.
! Obtain a Return Material Authorization (RMA) for removed material from Capstone Turbine Corporation.
! Properly crate all materials for return to Capstone. Use Capstone issued crates when provided.
! Clearly, mark the RMA number on the outside of crate and/or package. DO NOT mark directly on
! Attach a completed copy of the Return Material Authorization form and the Field Service Report
(512298) with the returned package.
! USA and Canada: Return materials within 30 days from repair date. Arrange return shipments
through NuBorn Express. You may contact NuBorn Express at:
! Europe: Return materials within 30 days from repair date. Arrange return shipments through Hitachi Transport System at:
! Japan: Arrange return shipments through your preferred carrier or Hitachi Transport System.
• When using your preferred carrier, the RMA must be received at Capstone (USA) within
30 days of repair date.
• When using Hitachi Transport as RMA carrier, the RMA must be received at Hitachi Transport (Yokohama, Japan) within 30 days of repair date. You may contact Hitachi Transport System at:
2222 East Redondo Beach Boulevard, #H Gardena, CA 90248
Attention: Mr. John Kasem
Telephone: (888) 682-6760
Hitachi Transport System (Nederland) B.V. Achterweg 29
4181 AD Waardenburg
Attention: Mr. Honma Tel: 31-418-657654 Fax: 31-418-657667
Hitachi Transport System Ltd
Yokohama International Distribution Center
No 15 Daikoku Futou Tsurumi-ku Yokohama-City Kanagawa-ken JAPAN 230-0054
Attention: Mr. Tsutomu Kawamura
Failure to return the RMA within 30 days of repair date will result in an invoice for materials and declination of warranty claims.
If necessary, you may contact Capstone via any of the following methods:
! Toll-Free Telephone: ! Facsimile:
512176-001 Rev B (Feb 2002)
1-(818) 734-1080 firstname.lastname@example.org
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the equipment specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
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